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All sales on commando bottoms are final and no returns will be accepted. We gladly accept returns of unworn commando tops and slips within 14 days of delivery. Please be sure to choose the correct size and color when purchasing these items. After all, would you like it if we sent you returned underwear?
We also gladly accept returns of takeouts™ and cleavage cupcakes™ within 14 days of delivery.
Shipping and handling charges are non-refundable.
How to Return Merchandise
The item must be unworn with the original tags attached. Remember deodorant, make-up and perfume may leave marks & scents; please be careful when trying on the merchandise. Enclose a copy of your order and indicate whether you would like to exchange or return for a refund. Note the reason for return –your comments are important to us!
Please address package to:
her look enterprises
Attn: AMS Return Dept.
472 Meadowland Drive, Unit 10
South Burlington, VT 05403
Refunds
We will refund your credit card within 5 days of receiving the return. Shipping and handling charges are nonrefundable.
Exchanges
Please clearly indicate the style, size and color you'd like. We are happy to send your exchange back with no additional shipping and handling charges.
Errors or Damaged Merchandise
Okay, we are not perfect. In the unlikely event that you receive damaged or incorrect merchandise please e-mail customerservice@herlook.com or call us at 800-506-6880 within 10 business days.
All orders (excluding backorders) placed by Noon EST will ship the same business day. See the map below for UPS ground delivery times. All delivery times are estimated; "days in transit" are business days (non-holidays Monday-Friday).
Click here for UPS "days in transit map"
Shipping and Handling Charges:
|
Order Total | UPS Ground Service Shipping Charge | UPS Expedited Shipping Surcharge
2nd Day Air | UPS Expedited Shipping Surcharge Overnight |
| Up to $22.00 | $6.00 | + $10.00 | + $25.00 |
| $22.01 - $40.00 | $7.00 | + $10.00 | + $25.00 |
| $40.01 - $72.00 | $8.00 | + $10.00 | + $25.00 |
| $72.01 - $100 | $9.00 | + $10.00 | + $25.00 |
| Over $100.00 | Free Ground Shipping | + $10.00 | + $25.00 |
UPS does not deliver to PO boxes.
| Christmas Holiday –Friday, December 25th |
| Shipping |
Order By |
Arrival |
| 2nd Day Air |
December 22nd |
December 24th |
| Next Day Air |
December 23rd |
December 24th |
| No UPS pickup or delivery on December 24th and December 25th. |
| New Year's Holiday –Friday, January 1st |
| Shipping |
Order By |
Arrival |
| 2nd Day Air |
December 29th |
December 31st |
| Next Day Air |
December 30th |
December 31st |
| No UPS pickup or delivery on December 31st and January 1st. |
International Shipping
At this time we only ship within the United States. Just email us if you need shipping elsewhere; we'd love to recommend another website for you.
Shipment Confirmation
On the day your order is shipped, we will send you an e-mail with your tracking number.
Backorders
We will send backordered items as soon as possible with no extra shipping charges.
Questions
If you have any questions please e-mail customerservice@herlook.com or call us at 800-506-6880.
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